REFUNDS & EXCHANGES
If you believe we have made a mistake on your items or shipment please contact us - at firstname.lastname@example.org - within seven days of delivery with photos documenting any issues so we can better help you.
Returns or exchanges for any other reason may be accepted within 14 days of delivery as long as:
- you contact us by email and receive a confirmation/authorization to return items,
- your items are received in their original condition,
- and, the items are not sold as "closeout" or "as-is" products.
Once items are received, you may be refunded the full amount you paid for the items. Original shipping fees are non-refundable and customers are responsible for any shipping and insurance costs for returns or exchanges. Please allow up to 14 days after receiving items to process your refund. You should receive a confirmation email of this transaction.
Some Mod Mode Designs products are handmade or hand-finished. Because of the handling and multiple manual processes that occur while creating your order, slight variations in cut, bend and/or margins may occur. These variations are small, and are both common and natural - they are considered normal characteristics of any items described as handmade. These variations may not always be present.
MOD MODE DESIGNS IS NOT RESPONSIBLE FOR:
- Loss, damage or theft of packages/items once they are checked in for delivery by USPS. USPS must be notified of these occurrences and if covered by Priority shipping they will process your insurance claim. I will gladly be your advocate in any of these circumstances.
- Delays in delivery after the packages/items have been checked in to USPS. Bad weather can cause delays in mail carrier transportation.
- Replacing or refunding items or shipping costs because orders were sent to a wrong address submitted by the customer. Please double check that your shipping address is correct before finalizing your order.
Payment for replacement items and new shipping costs will become the responsibility of the customer.
LEGAL / COPYRIGHT
Mod Mode Designs designs are the intellectual property of Mod Mode Designs. All Rights Reserved. Materials may not be duplicated, disseminated, or appropriated by others without the creator's permission.
Mod Mode Designs printables are for personal use only. It is unlawful to forward, share, distribute, sell, or adapt these designs or digital files or the products made from them. They are for non-commercial use only, and Mod Mode Designs retains all rights to the designs.